FAQ
Products and Service
Are your products Halal?
Midamar has been producing premium quality Halal foods for over 45 years.
Who certifies you are Halal?
Midamar ships all over the world thus we have several Halal certifiers. Most often we work with ISA (Islamic Services of America) you can see our certificate here.
Are your products Zabiha?
All of our beef products are hand cut Zabiha Halal.
Which poultry products are Zabiha?
Products that are not Zabiha will have this note in the description "*NOTE:This product is mechanically slaughtered."
Are your products produced in the USA?
Yes, all of our products are slaughtered and produced in the United States.
Why can’t I find a best by or expiration date on my frozen product?
Because all Midamar branded Halal meat products are hard frozen at, or below, zero degrees Fahrenheit, the USDA states that it “will always be safe.” As long as you keep the product frozen in your freezer at 0° or colder, the products will remain “safe almost indefinitely.” For more information please see the USDA website link here
What casings do you use for your Halal franks and sausage?
Midamar franks are produced with a cellulose casing that is removed once the product is cooked. This results in a "skinless" frank that maintains a satisfyingly crisp bite.
How long does it take to process an order?
Order can take 1-3 days to process. Please note that an order shipping to the West Coast will be processed but not ship out until the following Monday.
Shipping
Where is Midamar located?
Midamar was founded in 1974 in Cedar Rapids, IA and is still based there today.
Where do you ship to?
We ship to the contiguous 48 states. If you would like to order to Alaska, Hawaii, and Puerto Rico please call us at 319-362-3711 to order.
Why hasn’t my order shipped yet?
To ensure our perishable products arrive in the best possible condition we only ship orders out Monday through Wednesday at 12pm CST. If you placed your order after that time it will ship out the following Monday. You can find more information on our shipping pagehere.
Will my order arrive frozen?
Our goal is to ensure your order arrives in the safest possible condition. You can see more on our shipping process here. However, your order may not arrive frozen but will still be cold and safe to eat within a recommended 7 days for beef and 3 days for poultry. We recommend using a food thermometer to measure the internal temperature of the product. Products should temp at 40 degrees or below, if not please contact us at customerservice@midamar.com or call 319-362-3711
What should I do if my package arrives damaged or the items have thawed?
Sometimes the order will arrive, and the dry ice has melted. Typically, this means the dry ice has done its job, and your product will be cold and ready for use. If the package is damaged it is possible for the dry ice to evaporate more quickly. Always check that your product is frozen or cold before placing it in your freezer. In the event that your package arrives in a damaged and or thawed condition please contact customer service at 1-800-362-3711 or customerserivce@midamar.com before discarding the packaging and contents.
Local Availability
Where are Midamar products available?
Midamar products are widely available in stores nationwide. Further, Midamar products are being introduced and added to mainstream supermarkets across the country. Our entire line of retail products is also available here on MidamarHalal.com!
How can I find a store that sells Midamar products?
Please fill out our contact form and provide your zip code and we will send you a list of stores.
Why aren’t Midamar products available at my local store?
Midamar products are widely available in stores nationwide. Further, Midamar products are being introduced and added to mainstream supermarkets across the country. Our entire line of retail products is also available here on MidamarHalal.com!
Subscriptions
How do Subscriptions work?
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
See our returns policy for more details on returns and refunds.
You placed your first Subscription order, now what?
Shortly after you place your order you should receive an order confirmation email with the complete details for your initial order, including any item and offer details that are not part of your ongoing subscription.
Your subscription orders are placed automatically according to the frequency you selected. Orders will be billed at the time of shipment and we'll send you an email reminder so you can be prepared.
If any of your subscribed items are unavailable we will contact you before your order ships.
How do I change or cancel my subscription?
You can cancel, pause, or skip your subscribed products at anytime.
Manage your subscription from your account page, the link in your confirmation email, or by clicking here.
Other Questions
How do the Rewards work?
You can find all the information on our rewards program here!
Do You Accept EBT?
Due to Government requirements, we are unable to accept EBT at this time.
Can I order for my business?
If you have a retail store, restaurant, hospital, school, or other institution and you would like to order Halal products please contact us at customerservice@midamar.com or call 319-362-3711. We can provide wholesale pricing for pallet quantities.
