Midamar does not accept returns, but we will work to provide a refund or a replacement for any items that are damaged, miss-shipments, or otherwise unusable. Midamar does not accept returns on any perishable items. To request a refund or replacement, please send your request with pictures of the damaged and/or miss-shipped product to customerservice@midamar.com.
You can always contact us for any refund or replacement questions at customerservice@midamar.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. It may take up to one business day for a response and up to 7 business days for your refund/replacement to be received.
Exceptions / non-returnable items
Midamar can not accept returns on our perishable food items, but we can process a refund in appropriate situations.
Unfortunately, we cannot accept refunds on sale items or gift cards.
Refunds
We will notify you once we have received and inspected your request, and let you know if the refund was approved or not. This may take up to one business day. If approved, you will be automatically refunded on your original payment method. Please remember it can take 1-3 business days for your bank or credit card company to process and post the refund.
Replacements
In the appropriate cases, we need to ship a replacement, we will ship at the first available time in our shipping schedule. You can find our shipping schedule here. It may take 3-6 business days for you to receive your replacements.
Late or Missing Refunds
Always recheck your bank account’s activity first If you have not received a refund.
If your bank account does not show a refund, then contact your credit card company, it may take some time before your refund is officially posted. Lastly, contact your bank If your card company has processed the refund. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please get in touch with us at customerservice@midamar.com.
